‘We protect you protect us’

– under this name, we announce our commitment to the new reality of COVID-19. It’s time to increase our responsibility to customers, employees and society because we feel that together we form a triple ‘heart’ and share the same ‘heartbeat’.

GF Hoteles wants to show our support for the environment, people and our organisation itself. We have a bond of collective responsibility that can be summarised in a guide of procedures to be followed in response to the COVID-19 pandemic.

This guide was developed together with Preverisk, a world-class auditing company specialising in tourism services. In this document, we review our analysis processes for critical points, taking account of current knowledge from various official sources (WHO, PHE, CDD, ABTA, ICTE, etc.), in addition the knowledge and experience of Preverisk’s Panel of Experts.

The document adapts to the new measures drawn up by the relevant authorities, while always maintaining our commitment to sustainability and customer well-being. Any types of changes made will be communicated through the official channels in the chain.

The cleaning and disinfection procedures for all rooms have been improved with special attention being given to areas in contact with hands (railings, handles, TV remote controls/accessories, minibar, etc.).

• Highly efficient cleaning products validated for COVID-19 are used on all surfaces and items in the room.

Laundry

There will be two designated groups of staff. One group will work exclusively with dirty laundry and the other group will work exclusively with clean laundry.

Different routes have been designated for dirty and clean textiles. Different carts will be used for dirty laundry and clean laundry. Laundry will be washed with detergent and then dried at a temperature above 60ºC.

The cleaning and disinfection procedures in work areas will be increased during and after each shift. All chemical products used are considered effective against COVID-19.

Indoor and outdoor common areas will be cleaned and disinfected periodically with special attention being given to areas in contact with hands (railings and handrails, lift buttons, etc.).

• Implementation of preventative measures at the hotel entrance.
• The minimum distance between guests will be 1.5 metres.
• Disinfectant hand gel dispensers are available throughout the area.

• Staff will manage the entrance to the restaurant and guide guests to their assigned table.
• An information panel at the restaurant entrance shows the access rules and guests should read it before entering.
• There will be clear directions to show the route through the restaurant, buffets and show cooking.
• Single-use tablecloths will be placed on the tables and changed after each guest.
• Tables, chairs and any items left on the table will be disinfected after each guest

• Drinks will be served exclusively from the bar to the guest or to the tables.
• Improved cleaning and disinfection procedures will be used during and after each service. Similarly to the restaurant area, tables, chairs and any items left on tables will be disinfected after each guest.

• The activities will have a capacity limit.

• There will be hydroalcoholic gel dispensers at the entrance to each area (toilets, changing rooms, water areas, gym, etc.).
  

• A strict protocol for changing towels has been implemented.

SPA:

• Guests will have to make an appointment to avoid crowds.
• Disposable protectors will be used on the beds and other items used for each guest’s treatments.

GYM:

• Use of a towel is mandatory on all gym equipment.
• To disinfect the equipment, disinfectant and disposable paper dispensers will be available.

POOLS:

• The capacity of the pools will be reduced.
• The hammocks will be 1,5 metres away.
• The hammocks will be cleaned and disinfected periodically.

• Activities will be organised while maintaining social distancing, limiting capacities, keeping equipment sanitised and ensuring that disinfectant gel is available.
• The areas will be adapted so that guests can enjoy activities while maintaining social distancing.
• All equipment (toys, tools, games, etc.) must be disinfected before and after each activity.
• Before starting an activity, all participants must be reminded of hygiene and safety measures.
• Children’s activities will be adapted to maintain social distancing and capacity will be reduced.
• No sports activities for adults or teenagers that involve physical contact will be permitted.

• Capacity will be reduced to maintain social distancing.
• All products will be disinfected before leaving the warehouse.
• Changed or returned products will be stored for 72 hours and disinfected.
• Payment by credit card will be encouraged.
• Cleaning and disinfection procedures have been reinforced for cleaning during opening hours and after closing.

• Constant ventilation protocols with natural air have been strengthened.
• Maintenance of air conditioning in rooms and common areas.
• Strict supervision of dishwashing equipment, laundry and other washing and disinfection equipment.
• Water systems (swimming pools, spas, domestic water and irrigation water) are constantly monitored

• Preventative measures have been adopted according to the mode oftransport used.
• Application of additional hygiene standards on arrival at the hotel facilities.

• At the receipt of goods all the packaging of the products will be disinfected before accessing their storage place.
• Fruit and vegetables will be disinfected before being stored.
• External suppliers will be required to detail all hygiene and safety measures they have taken regarding COVID-19.